USB Update
If you are having problems with the device, you can download the whole package, unzip it and run "upload_portAuto_noFS.bat" with the device connected to this computer. This script will update the latest available firmware over USB and will not update the device configuration. If the problem persists, try running the second script, upload_portAuto.bat, which will reset the device to factory defaults, including configuration.
This update is currently available only for Windows.